Quality Control – Why you need InnovME?


What is Quality Control?

Quality Control, also known as product inspections or product verification is a process to check the status and quality of your goods, during all steps of production in order to ensure that you will get what you ordered.

The quality inspection will help you to make sure that all your requirements, specifications and criteria you have given to a factory are being taken into account and implemented properly.

The quality inspections are usually performed according to international quality control standards such as ANSI/ASQ Z1.4-2003 (Equivalent to ISO 2589-1), but we also perform quality inspections as per your instructions and criteria and according to our expertise and long experience.

Do You Have a Quality Control Program?

Any experienced importer will tell you, the most common problem buying from China is the quality of the products. When buying from Chinese factories, product quality is by no means a certainty.

Put simply, you need to take quality control into your own hands. If you don’t take specific actions to protect yourself – you are gambling with your money.

All goods exported by InnovME will go through a Quality Control (QC) inspection before they are exported. We have different levels of quality control depending on our member’s requirements and the products involved. You can read about our QC services here.

Why is Quality Control So Vital?

For many reasons, Chinese manufacturers can ‘screw up’ orders. The reasons might astound you:

– Maybe it’s the first time they actually made this product. Why not? They advertised it and you gave them an order!

– Or perhaps they have someone else’s rejected stock lying around and they want to palm this off to you. Something more common than many imagine.

– We’ve even seen factories make a product and they didn’t know what it was used for. Sounds silly right? We actually know of a soap factory which made bottles of hand soap, yet none of the pump tops worked! No one in the factory thought it mattered because you could just unscrew the top to get the soap out.

– Quite often factories will purposely manipulate the product quality in order to save material costs and improve their own margin. That is, they substitute cheaper materials, or put in small quantities of materials to save them money – at YOUR expense. Factories are very motivated to cheapen their product quality over time.

This is why dealing with manufacturers in a developing country can cause no end of problems. And for all these reasons and so many more quality control is an absolutely essential part of the process if you’re importing from China.

At InnovME we offer verification and quality control solutions to suit your needs. Our range of Quality Control Inspectors are in all the major provinces in China. They can be on any factory floor within 24 hours. This way, if there are any problems we can find out early and fix them before your goods are shipped!


There are a few important rules to consider when buying from China:

  1. Never trust a factory’s “in house” quality control.
  2. While it may seem counter-productive for factories to cut corners to save a little money when it costs so much more to fix the problems – if they think they can get away with it, they will certainly try. The factory must be aware you will audit them regularly and will follow up with any problems. They must know you have some presence there to check up on them.
  3. Once you approve a sample as being acceptable quality, you need to hold the factory accountable to this production quality.
  4. The more face time you or your representatives spend in the factory – the better quality you’ll end up with.
  5. Do not ever ship before you approve it! It doesn’t matter how “good” your relationship with the factory is. It doesn’t matter if you’ve shipped the same thing before. It doesn’t matter how big your order is or how many other future orders rely on this shipment. If you’ve got the product in your home country (and you’ve already paid for it) it’s too late to be finding out about problems now.

What are InnovME’s Quality Control Services?

All goods exported by InnovME will go through a basic Quality Control inspection before they are exported. We have different levels of quality control depending on our member’s requirements and the products involved.

InnovME offers a complete range of quality inspection services in China and we can help you during all the steps of the production. Below is the list of our quality inspection services:

Before production:
Pre-Production Inspection (PPI)

Product inspection of the golden samples, machinery, and materials to be used for your order prior to the production and meeting with the vendor and the factory (identification of the key people) to make sure your requirements and specifications are well understood.

At the beginning of production:
Initial Production Inspection (IPI)

Product inspection of the first products manufactured and materials to be used for your order when less than 20% of the products are ready, allowing to put in place corrective actions as early as possible.

During production:
During Production Inspection (DPI)

Product inspection when 20 to 50% of the products are ready, allowing implementation of corrective actions when mass production is launched and before it is too late.

Defect Sorting Service (DSS)

Focusing on inspecting as many products as possible and sorting out as many defective as possible.

Production Monitoring (PM)

Constant oversight in your factory, control, and recommendations for production processes and capacity, with daily reports on quality issues and production status, to assist you to identify and direct the factory to fix the problems in real-time.

At the end of production:
Pre-Shipment Inspection (PSI)

Usually when at least 80% or 100% of the products are ready. A product inspection to guarantee the conformity of production to your specifications. A must for all buyers.

Defect Sorting Service (DSS)

Focusing on inspecting as many products as possible and sorting out as many defective as possible.

Container Loading Supervision (CLS)

The Container Loading Supervision will take place right before the vendor/manufacturer is supposed to load the goods inside the container and also during the loading process. This inspection usually takes place at the factory, it can also be performed in your forwarder’s premises.

Which inspection should I choose?

Ideally, booking product inspections at all stages of the production will ensure maximum protection.
In order to save on costs, most buyers purchasing low to medium volumes will only choose to inspect at 2 or 3 steps of the production, and the most popular inspections are the During Production and the Pre shipment Inspection. Note that we can help you determine what inspection service you shall put in place depending on your exact situation.

What should I do in the case of a failed inspection?

• You should study the product inspection report in detail and discuss results and future actions with your factory.
• You should also consider our defect sorting service on a specific sampling size or on the full quantity.


Using Approved Samples as the Quality Benchmark

One of the best ways to set your quality standards is to have a production sample sent from the factory to you. This means production quality must equal the approved samples you have received from the factory.

Once you approve the quality of this sample, this is written into your contract and InnovME will make it clear to the factory they are accountable to this standard.

The quality control team can compare and test the actual production batch with your approved sample.

Usually, we have samples sent to our China office first – before sending them to you. One of the big problems in China is getting a product sample which is actually from a genuine production run – not a one time, hand crafted sample. Or worse a product simply bought elsewhere!


Contact us now to discuss your project. You will receive a personal response within 24 hours.

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